We proudly stand behind the quality of CROSSNET and want our customers to be happy. We place customer satisfaction at the center of our business. Please refer to our policy guidelines below and feel free to contact us if you have further questions!
Domestic - Australia
- Orders take an estimated 2-4 business days to be delivered after departure from our warehouse. Departure from warehouse may take up to 5 business days.
- The cutoff shipping time is 5PM PST.
- Tracking is provided on all orders. CROSSNET is not liable for lost orders if the tracking number shows that the order was delivered.
- Customers must enter a complete address at checkout. CROSSNET is not liable for inaccurate or incomplete shipping addresses entered by customers.
- CROSSNET is not liable for shipping delays made by the shipping carrier.
- Customers can select an expedited shipping option at checkout.
- Holidays, sales campaigns and inclement weather can impact shipping and delivery times.
- Issues with orders must be reported within 48 hours of delivery.
- We reserve the right to cancel any order.